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Linda Patent's avatar

Jonathan, you have exposed the very heart of what everyone is feeling. I had to buy a new garbage disposal this week. I chose Home Depot. No one could tell me which to order. I researched and found the correct one. It took my Plumber and I over 1 hour to figure out which new disposal would perform like the previous one which had broken. The comment we made to each other went something like" We have to do the job of customer service to spend money at Home Depot". ughhhh

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Jonathan Raymond's avatar

Makes it hard to justify choosing the human …

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Sabina Puppo's avatar

Thank you Jonathan for an insightful post and for asking questions that shake us out of the comfort that AI automatically brings… It is easy, fast, and ready. But as you say, it is missing our assessment, our point of view, our essence. I see this “comfort” (I call it laziness in me), when AI is faster than I at generating a descriptor and narrative for a new painting I am uploading. I have made the mistake of using the proposed verbiage. It sounds neat —and mechanical. It sounds efficient —and not authentic. It is fast —and fails to capture emotion and nuances. Like in your Accountability Dial, we need to find the sweet spot somewhere in the middle. We need to use AI as a tool, as a scaffolding structure to capture the What, but the conversation within ourselves and with people, requires a thoughtful Why. The Why makes us unique since our values, experiences, and behaviors are a blend that cannot be efficiently summarized. Thank you @JonathanRaymond for helping us pause, and check in with our humanity.

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Jonathan Raymond's avatar

Yes! Thanks Sabina, that's it. It has all the right words, and what it's missing can be hard to put your finger on. It's so close to human :)

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